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TERMS AND CONDITIONS
This agreement is entered into by and between Nicky Pennie, Be Your Best Yet Ltd (“The Coach”), and you (The Client”).
Both Parties Agree to the Following
Description of Coaching
Coaching is a collaborative ongoing relationship between the coach and client, in a thought provoking and creative process that inspires the client to maximise personal and professional potential. It is designed to empower the client to make changes in their mindset that will enable them to achieve the goals in their personal or professional life that were previously out of reach. These could include (but are not limited to) personal foundation, career development, relationship enhancement, spiritual growth, mid-life assessment, healthy lifestyle management, life balance, decision-making, sports performance and achieving short-term or long-term goals.
Coach-Client Relationship
The Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
The Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
The Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in whichever coaching program they have purchased.
Services
The parties agree to engage in a Coaching Package delivered via online video meetings using Zoom or other platforms such as WhatsApp or Facebook Messenger as agreed between the Coach and Client. The Coach will be available to the Client by e-mail, messenger and voicemail in between scheduled meetings.
Extent of This Agreement
The scope of this coaching agreements extends to both one-to-one and group coaching programmes.
Schedule and Fees
Fees are as published on the Coach’s website, www.beyourbestyet.co.uk in relation to the coaching session or programme chosen.
Fees are payable before the start of the coaching session or programme.
Individual coaching calls/meetings shall be for up-to 90 minutes depending on the package chosen (refer to www.beyourbestyet.co.uk for up-to-date information).
Refund Policy
Any unused coaching sessions will not be refunded, but may be held for the client to reinstate their coaching programme within a reasonable time at the discretion of the coach.
Procedure
The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time.
Coaching sessions can be booked at convenient times using the online Acuity calendar which is available via the Coach’s website at www.beyourbestyet.co.uk. The Client may request meetings at other times subject to agreement with and availability of the Coach.
Rescheduling of appointments can be made by Client or Coach up to 24 hours before the original appointment time.
Confidentiality
Coaching is a confidential relationship and the coach agrees to keep all information strictly confidential, except in those situations where such confidentiality would violate the law.
The Coach will not disclose the Client’s name as a reference without the Client’s consent.
The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover solicitor’s fees and court costs from the other party.
Applicable Law
This Agreement shall be governed by the laws of England and shall be subject to the exclusive jurisdiction of the English courts.
